Transfers & Guest Information

Airport Transfers

Please confirm your airport transfers with the Guest Relations office 24 hours prior to departure.  You should plan to leave the hotel at least 3 hours before your departure from Mombasa International Airport for both domestic and international flights. 



Please do not feed stray dogs, cats, monkeys, birds or fish.  Monkeys are wild animals and have been known to bite.  The hotel’s cats, fish and birds are properly cared for and fed by the hotel staff. 


Baby Sitters

Baby sitters to look after your children are available at a minimal fee. Please contact the Guest Relations office for further details.


Baby Cots

Baby cots are available.  Please contact the Reception should you wish to have one brought to your room.


Car Rental

Please contact the Guest Relations office or Reception for further information.


Doctor/First Aid

The Reception has a First Aid kit for any minor conditions. The Diani Beach Hospital is a 10 minute drive from the hotel. Should guests require any medical attention please contact the Reception. The Hospital also houses a fully stocked pharmacy.



Fire Safety

In the event of a fire, please vacate the building area and assemble at the restaurant car park area. Should you be the first to discover a fire please alert the hotel staff immediately or call the Reception on 0.



A taxi service is available at the hotel. Please contact the Reception or Guest Relations office for assistance. We advise our guests to book a taxi in advance.


Vandalism and Destruction of Hotel Property

Please respect the hotel, its items, gardens and public areas. Hotel management reserves the right of admission and will not support any acts of vandalism or destruction.